As announced via email, Luno’s services will regrettably no longer be available in France from 15 March 2025.
To make this process as smooth as possible for you, we’ve outlined the steps you can follow below.
What you’ll need to do
You’ll need to withdraw your funds and crypto from Luno by no later than the 14th of March 2025. Access to Luno’s services will be disabled on the 15th of March 2025.
To do this, you can either send your crypto out to another trusted private wallet or exchange, or you can sell your crypto and withdraw the money.
Option 1: Sending your crypto out to another exchange or wallet
If you're choosing this option, follow the steps below.
Note
We recommend you send out your crypto well ahead of the deadline. For security reasons, there’s a waiting period to enable crypto sends, and there are also daily send limits to keep in mind.
For added security, cryptocurrency sends are disabled by default. You can enable sends in two ways:
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By selecting SEND anywhere in the app
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Or by navigating to Profile, then Security and enabling it from Send cryptocurrency
Once you’ve authorized this action, there will be a waiting period before sends are enabled.
Tip
Before sending a large amount of crypto, it’s best practice to make a test send. Crypto transactions are irreversible, so send a small amount first to confirm that you’ve got the correct address and that your funds arrive as expected.
How to send
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Go to your Wallets screen
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From the menu near the top, select MORE then SEND
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Choose the cryptocurrency you’d like to send
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Paste in the wallet address you want to send crypto to
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Enter the amount you want to send and select NEXT
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Review the transaction and select CONFIRM
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Authorise the send via email or push notification
Tip
Follow this link to learn more about how to send crypto.
Option 2: Selling your crypto and withdrawing money to your bank account
Here's how:
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Go to your Wallets screen
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Under YOUR INVESTMENTS, select the wallet for the crypto you want to sell
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Select SELL from the menu at the top of the crypto wallet
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Choose EUR wallet from the currency options
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In the Amount field, select MAX to sell the full amount, then press NEXT
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Finally, select CONFIRM to complete the sale
Repeat these steps for all crypto wallets that have a balance.
Tip
Head over to this article to find a step-by-step guide for selling crypto.
Here's how:
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From your Wallets screen, open your EUR wallet
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Select WITHDRAW from the menu at the top of your EUR wallet
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Select your bank account (If you haven't linked your bank account yet, you will be prompted to do that)
- Enter the amount you’d like to withdraw and select NEXT
- You’ll see a screen showing your withdrawal amount and fee. Select CONFIRM to complete your withdrawal
- Enter your Luno PIN (if you’re using the mobile app) and you’re all done
Tip
Follow this link for more info about withdrawing money to your bank account.
Need assistance?
We’re here to help if you’re having any trouble withdrawing your funds. Get in touch with us here.
What happens after 15 March?
Your Luno account will be closed, and you’ll no longer have access to it.