You may be required to submit proof of identity documentation to upgrade your Luno wallet. We'll need these two things to verify your identity: a clear, colour photo or one of the documents listed under your country. You can submit it after signing in on the Luno website or via the Android or iOS applications.
Below is a list of government-issued identity documents that we accept as proof of identity for citizens of the countries we operate in.
We'll need these two things to verify your identity:
- A colour photo of one of these documents:
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Australian driving license, including:
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Learner's permit
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Provisional driving license
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Probationary driving license
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Heavy vehicle driving license
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Passport
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- A colour photo or scan of one of these documents:
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National identity card (front and back)
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National passport
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Driving licence
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- An identity document:
- National ID card (front and back)
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Passport
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A selfie
Tip
Your passport may be very reflective. Make sure that there isn't any glare on the page before you submit the photo.
We'll need these two things to verify your identity:
- A colour photo or scan of one of these documents:
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National passport
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Driving licence
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
If you’re a citizen of Indonesia, we’ll need these two things to verify your identity:
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A colour photo or scan of one of these documents:
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E-KTP (Electronic National identity card: E- Kartu Tanda Penduduk)
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KTP (expired) & Letter applying for E-KTP (photo, official letterhead, stamped)
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
If you’re not a citizen of Indonesia, we’ll need these three things to verify your identity:
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Your valid passport
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Your valid residence permit or visa (KITAP or KITAS or ITAS)
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This could be: Permanent, Spousal, Study, Work, Pension, or the pink E-KTP permanent residence card (E-KTP WNA)
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- A colour photo or scan of your Malaysian identity card (MyKad)
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- A colour photo or scan of one of these documents:
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National identity card (front and back) + NIN
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Electronic identity card
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Voter's Card (green) / Permanent Voter's Card
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Nigerian driving licence
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Valid Nigerian passport
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- A colour photo or scan of one of these documents:
-
National identity card
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Driving licence
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Valid South African passport
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
We'll need these two things to verify your identity:
- Valid Ugandan passport or National ID
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A self-portrait photo (a clear, colour selfie) no older than 24 hours
Note
We don't accept temporary identity documents for Europe or any of our supported African countries.
Uploading your selfie
To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo. Take an in-app selfie using Luno on Android or iOS, or upload an existing photo when you sign in to Luno on your desktop or mobile web browser, using a photo taken on the same day you submit. Please ensure that the image is in colour and that your face is clearly visible in the photo.