Luno has always gone the extra mile to keep customers safe, with industry-leading processes protecting all our customers’ assets. You don’t need to just take our word for it, though.
Demonstrating our dedication to transparent and secure cryptocurrency investment, Luno ensures that all stored assets undergo monthly attestation by independent audit experts at Moore (executed by Moore Johannesburg).
With this rigorous attestation process, executed using Merkle Tree verification, you can have peace of mind that your investments with Luno are secure and accounted for accurately and completely.
What is Proof of Reserves?
Proof of Reserves is a process that allows you to verify that we hold the funds you've entrusted to us.
Every month, Moore uses Merkle Tree proof with specialised proprietary technology to perform over a dozen attestation procedures. This is done to affirm that all customer assets exist and that Luno is sufficiently collateralised.
Moore’s findings are available in the detailed monthly reports below. You can also use their widget-based Proof of Reserves web application to confirm that your account balances were included in a specific Proof of Reserves attestation.
These engagements are focused on customer liabilities and reserves and are intended to complement, not replace, full financial audits.
Tip
Check out our blog post for more information on Proof of Reserves and Merkle Tree verification.
Why does this matter?
At Luno, we prioritise the trust and security of our customers above all else. That's why we're committed to maintaining full transparency through regular Proof of Reserves reports, ensuring that every coin you hold with us is backed by actual assets.
Our rigorous verification process guarantees that we have the liquidity to meet our obligations to you at all times.
Being able to view our Proof of Reserves offers you a direct means to confirm the security of your crypto assets and to independently verify that your funds are securely stored and available for withdrawal whenever you need them.
How can I check Proof of Reserves for my crypto wallets?
You can confirm that your crypto assets were included in the Proof of Reserves reporting by following the steps below. This will allow you to verify that your cryptocurrency is safely stored in your name on a 1:1 basis.
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Sign in to your account at luno.com (not available on the mobile app)
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Go to Profile
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Select Proof of Reserves
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Choose which month’s report you want to view
Your report will show you some cryptographic fields you can use to verify your report (follow the steps below if you’d like to do that). Scroll down to see the amounts of each cryptocurrency you own, as recorded at the time of reporting.
Note
Moore Johannesburg generates Proof of Reserves reports once a month. This means:
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If you’ve been using Luno for less than a month, you won’t have a report for your account yet
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The crypto amounts recorded in your report will differ from what’s in your Luno wallet if you’ve bought or sold crypto since the report date
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Copy either the Hashed User ID or the Merkle Leaf
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Select the SELF-VERIFY ON TRUSTRESERVE button
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You’ll be redirected to a verification widget on Moore’s TrustReserve website
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Select the My Account tab on the widget
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From the drop-down menu, choose the date of the report you want to verify. (It must match the date of the report you selected on Luno).
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Paste in your hashed user ID in the Hashed User ID field, or your Merkle leaf in the Merkle Leaf field
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Select Check My Account
You can then confirm that the assets checked by Moore Johannesburg match what you saw in the report on Luno.
Note
Proof of Reserves is not currently available in the mobile app. You'll need to sign in on the Luno website to access your reports.
Reports
Beyond viewing and verifying Proof of Reserves for your own crypto wallets by following the steps above, you can also download monthly reports for Luno’s overall Proof of Reserves. These reports also provide more detail on Moore’s attestation procedures and findings.
We previously partnered with Mazars to release quarterly Proof of Reserves reports. These reports are not integrated with the self-verification widget or Merkle Tree functionality.

Frequently asked questions
We have always gone the extra mile to keep investments secure by using industry-leading processes and bank-grade security to protect customers’ cryptocurrency. This report is designed to provide a greater level of transparency to Luno and your investments with us, for added peace of mind.
No one should just take our word for it though. That’s why we’ve added merkle tree functionality to the report. It allows you to independently verify that your crypto is securely held with us.
The use of the word audit is strictly defined by the standards that govern auditors internationally to cover the financial statements prepared at year end by a legal entity.
Auditors review company systems, financial statements and accounting principles while checking the accuracy of the company's financial records. The auditor is responsible for issuing an opinion on whether or not the financial statements fairly present a company's results and financial position.
As the Proof of Reserves only covers Luno’s customer cryptocurrency, this cannot be defined as an audit and therefore the mechanism for verification is an agreed upon procedure.
Yes! The Proof of Reserves verification covers Luno’s customer cryptocurrency globally.
The report from Moore Johannesburg ensures that customers’ investments are ‘collateralised’.
Moore Johannesburg concludes whether the nominal value of all cryptocurrencies as per the Asset Balance Reports are equal to or greater than the liability of funds owed to the customers as per the Customer Liability Report and therefore meets the definition of being collateralised.
This essentially means that they’ve checked that the Bitcoin, Ether and any other cryptocurrency you see in your Luno Wallet actually exists and belongs to you as the customer, so you can be sure that your cryptocurrency is always exactly where it should be.