Two-factor authentication (2FA) adds an additional layer of security protection to your Luno account. Only you can sign in.
Imagine that your Luno account is a big metal safe that needs a physical key and a PIN to be opened. Your password would then be the PIN and two-factor authentication is the key. Even if someone was able to find out what your PIN is, they wouldn’t be able to open the safe without the key.
How 2FA works
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You’ll need access to your mobile phone when you sign in to Luno
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You’ll enter a verification code and your password every time you sign in
Set up 2FA
Step 1: Download and install an authentication app
Before you can set up 2FA on your Luno account, you’ll need to download and install an authentication app on your mobile phone. We strongly suggest Google Authenticator or Authy, but there are others that you can use as well:
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iPhone: Google Authenticator, Authy
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Android: Google Authenticator, Authy
Step 2: Set up 2FA in Luno
On the mobile app
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Now that you've installed your authenticator app, open the Luno app and sign in
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Select Profile from the menu
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Select Security, and then Two-factor authentication
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On the next screen, select Get Started
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Select the 2FA setup key displayed on the screen to copy it
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Navigate to your authentication app, and add Luno there. Choose the + plus icon, select Manual entry (Google Authenticator) or Enter key manually (Authy), and then paste the key on the next screen
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A unique 6-digit code for Luno will display. Press the code to copy it
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Navigate back to the Luno app, and through the magic of technology, the code will automatically be entered, and 2FA enabled
Success! You’ve just enabled 2FA on your Luno account.
On the web app
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Now that you've installed your authenticator app, open the Luno app and sign in, navigate to the two-factor authentication settings page
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Select SETUP 2FA
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On the Setup your 2FA app screen, a QR code will display as well as a Setup key
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Depending on the option you prefer, either:
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Scan the QR Code displayed on the web app
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On your authentication app, choose the + plus icon, select Scan barcode (Google authenticator) or Scan QR Code (Authy) to scan your unique QR Code, or...
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Copy the Setup key on the Luno Setup your 2FA app screen
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On your authentication app, choose the + plus icon, select Manual entry (Google Authenticator) or Enter key manually (Authy), and then paste the key on the next screen
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Once done, a unique 6-digit code for Luno will display
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On the Luno web app, enter your 6-digit code to complete your 2FA setup
Success! You’ve just enabled 2FA on your Luno account.
Troubleshoot 2FA
Once you’ve enabled 2FA, and in case you get stuck at any time, find out what to do if you can’t access your authenticator app, or what to do if your 6-digit authentication code isn’t working.