Firstly, our deepest condolences for your loss. Rest assured that we have a process in place to retrieve their crypto. We can only communicate and share information with the appointed executor / administrator of the estate, and we’ll need to confirm a few things before handing over the funds to the appointed executor or administrator.
To report a Luno customer as deceased, please send us their email address or ID number.
If you have these details you can notify us of the deceased.
We’ll use these details to identify the account before reaching out for further documents and confirmations.
This may include, among others:
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Death certificate
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Identity confirmation of appointed executor/administrator/trusted fiduciary and proof of address
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Proof of the estate bank account
We’ll guide you through the whole process and let you know exactly what’s required to retrieve the funds.