Does this apply to me?
Only if we’ve asked you to provide us with bank statements. We request these documents in a few specific scenarios.
We’ll ask you to provide a bank statement for one of these reasons:
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To verify that the bank account you use to deposit and withdraw belongs to you
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To confirm that your declared source of funds is accurate
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To help us resolve an issue with a withdrawal to your bank account
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Or (in some regions) to be used as proof of payment for an unallocated deposit
It’s understandable if you feel that this is a difficult request. Please know that we wouldn’t ask you to provide us with your bank statement if it wasn’t absolutely necessary for us to do so.
While the crypto industry continues to become more regulated, Luno already maintains exceptional standards of anti-money laundering (AML) and Know Your Customer (KYC) compliance. This helps to combat fraud and keep all of our customers safe.
Tip
You can read more about our approach to AML compliance. You’ll also find our KYC requirements in the ‘Identity Verification’ section of our Terms of Use.
What requirements must my bank statement meet?
Your bank statement should include:
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Your name and your bank account number
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Transactions within the full date range we’ve requested (for example, 3 months)
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Deposits made to your Luno account (if we’ve told you that this is what we’re trying to verify)
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Transactions showing your source of income (if we’ve told you that this is what we’re trying to verify)
Note
These requirements may vary depending on context. You’ll see the exact requirements when we make the request, so be sure to check those carefully.
Is this safe?
You’re right to be cautious, but yes, it’s safe to submit your bank statement to Luno.
We have strict, up-to-date security policies and technical measures to ensure your bank statement is kept confidential and safe.
Alongside our Privacy Policy, you can read this article which details how Luno keeps your personal information secure.