Important security warning
Luno will never contact you by email, phone call or message, and ask you to remove a trusted device, passkey or disable two-factor authentication (2FA).
Impersonators often request customers to enable sends - this is a common scam tactic and should be treated as a serious warning sign. We recommend disabling the ability to send cryptocurrency when not in use. Luno will never ask you to enable it for account safety.
You should be highly suspicious of any communications claiming to be from Luno asking you to remove security features, especially if you have not contacted Luno support first.
The only time Luno may guide you through removing a trusted device, passkey or 2FA is after you have contacted Luno yourself to resolve an account access issue.
If you are unsure, stop and contact Luno directly through our official app or website.
Passkeys offer you a simpler, more secure way to sign in to your online accounts.
- Faster sign-ins – Instead of entering your email and password, you can sign in as quickly and easily as you can unlock your phone, using your face, fingerprint or a lock screen PIN.
- Secure access to your account – Passkeys are more secure than passwords. They use encrypted credentials stored on your device and in your cloud account.
- Extra peace of mind – By setting up a passkey, you’re creating an additional security measure that’s more resistant to phishing and hacking, making it more difficult for anyone besides you to access your account.
Passkeys are supported on devices using iOS 16, Safari 16.1, macOS Ventura, iPadOS 16, ChromeOS 109, Windows 10 or Android 9.0 and later.
Note
When creating a passkey make sure that you either use the same device to complete the whole action, or if you are using multiple devices make sure they are connected to the same router, and turn off VPN if necessary.
How to set up a passkey
- Sign in to Luno
- On the home screen, select your initials in the top left-corner to navigate to your profile
- If you're in the Exchange, select the three dots in the top right-hand corner and select Profile
- Select Security
- Select Passkeys, then CREATE PASSKEY
- A pop-up will appear. Select Continue
- Approve the authorisation request sent to your email or trusted device
- Continue as prompted by your device
That’s it! You’ve successfully created a passkey. The next time you sign in, you’ll be prompted to use your passkey.
Note
To save a passkey on an iOS device, you need to enable iCloud Keychain. You can enable iCloud Keychain in the Apple ID panel of System Settings on your Apple device. Visit Apple Support for more info about iCloud Keychain.
How to sign in with a passkey
Once you’ve set up a passkey on your Luno account, you’ll be able to sign in:
- Open your Luno app and select Sign in
- Your device will ask whether you want to sign in with a passkey. To sign in, continue as prompted by your device
How to remove a passkey from your Luno account
- Sign in to Luno
- On the home screen, select your initials in the top left-corner to navigate to your profile
- Select Security
- Select Passkeys, and Remove
- Confirm by selecting REMOVE
How to remove a passkey from your iCloud or Google account
On your Google account
- Sign in to your Google Account
- Select Security
- Under "Signing in to Google", tap Passkeys
- Select the passkey you want to remove
- Tap the remove icon
If it was automatically created by Android
- Sign in to your Google Account
- On the navigation panel, select Security
- On the Your devices panel, select Manage all devices
- Select the device and then Sign out
From your Mac and iCloud Keychain
- On your Mac, choose Apple menu then System Settings and then click Passwords in the sidebar
- Select the Info button for the website then select Edit
- Select Delete Password or Delete Passkey
Note
Removing a passkey means that you will not be able to use it to access your Luno account, and may need to use your password to sign in.
Why am I getting a notification that my passkey does not exist?
If you see a message saying that no passkey exists for your Luno account, it means that the option to sign in with a passkey was disabled. Sign in using your email and password and set up a passkey again.
How secure are passkeys?
Security is where passkeys really stand out! Unlike passwords, passkeys are resistant to online attacks like phishing, making them more secure than things like SMS or app-based one-time codes. They are faster to sign in with, easier to use, and much more secure.
| Protects Against | Memorised Password | Password manager | Password manager + SMS/TOTP | Passkey |
| Guessing | ||||
| Credential reuse | ||||
| Device theft | ||||
| Phishing | ||||
| Server leaks |
YES
NO
PARTIAL PROTECTION
Tip
See Google’s blog post on passkeys if you’d like to learn more about what passkeys are, how they work, and how they’ll shape a passwordless future.