Did you forget the email address that you used to create your Luno account? If you already have an account, don’t sign up for another one – we can help you recover your account.
Tip
If you’ve created a duplicate account because you can’t access your original account, here's how you can recover your original account.
How to identify your email address
Let’s start with your existing email account. Follow these steps:
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If you signed up with Gmail and don’t have access to that email address anymore, you can use Google’s Account Recovery and search for your account using your mobile number
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Search for an email with the subject line "Welcome to Luno" in your existing emails
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If you can’t find any emails from Luno, try searching the subject line in your other email accounts
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If you aren’t able to find any emails from Luno, reach out to our support team for help by providing your ID or passport number
Note
When contacting us, we’ll require your unique identification number and the mobile number you think you used when signing up for Luno. We may also require a selfie with your identity document and the date to ensure that it’s not a scammer attempting to recover your account.