If you see a message saying that no passkey exists for your Luno account, it means the passkey you’re attempting to sign in with was removed from your Luno account.
You’ll need to sign in using your email and password and add a new passkey.
Tip
To avoid being prompted to sign in using the passkey you’ve already removed, you must manually remove the stored passkey from your device.
How to delete a stored passkey
Follow these steps to delete passkey credentials from your specific device or cloud account:
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Go to Settings on your iPhone/iPad
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Search for "Passwords" in the search bar and tap on Passwords
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Enter your Touch ID, Face ID or passcode
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Search for “Luno” and tap on the relevant entry
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Tap Delete Passkey
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To confirm this action, select Delete Passkey in the pop-up that appears
If you own another Apple device using the same iCloud account, this passkey will be deleted there too.
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Go to System Settings on your MacBook or iMac
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Click Passwords in the sidebar
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Enter your Touch ID or personal password
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Click the info
button next to the passkey you want to delete.
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Click Edit
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Click Delete Passkey
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Select Confirm to delete the passkey
If you own another Apple device using the same iCloud account, this passkey will be deleted there too.
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On your Windows device, either go to Accounts then select Passkeys in the Settings, or search for "Passkey settings" in the search bar.
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Search for "Luno"
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Select the three dots and Delete passkey
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Confirm by clicking Delete
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In your Chrome browser, go to chrome://settings/passkeys or follow steps 2-4 to get to your passkey settings
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In Settings, search for "passkey" in the search bar and click on Password Manager
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Inside Google Password Manager, Select Settings
- Click on Manage passkeys in your Chrome profile
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Click on the dots next to the passkey you want to delete and click Delete
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Confirm you want to delete the passkey
If you have Chrome on your Android device:
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On your mobile device, open Chrome and go to Settings
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Select Password Manager
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Search for "Luno" and select the relevant results
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All stored passkeys for Luno will be displayed. Delete the relevant passkey
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Select Confirm to delete the passkey
If you do not have Chrome on your Android device:
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Open your mobile device settings
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Select Google
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Visit Google Account Settings
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Select the Security tab
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Scroll down to Password Manager
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Select Manage passwords
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Search for "Luno" and select the relevant results
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All stored passkeys for Luno will be displayed. Delete the relevant passkey.
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Select Confirm and to delete the passkey
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Open Safari
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Under Settings, select the Privacy tab
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Select Manage Website Data and a new window will open
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Search for "Luno" and select the relevant result
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Select Remove to delete the passkey
Why doesn’t Luno remove “old” passkeys?
Passkeys use encrypted credentials stored on your device (smartphone, laptop, PC, etc.) and in your cloud account (iCloud Keychain, Google account, etc.). These credentials are not shared with Luno. When you sign in to Luno using a passkey, the passkey on your device/cloud account creates a unique signature that confirms to the Luno app that you have the required credentials needed to sign in.
When a passkey is removed from your Luno account, it will no longer be able to create this unique signature, and you won’t be able to sign in using that passkey.
As Luno doesn’t have access to the credentials stored on your device or cloud account, and cannot manage them on your behalf, it’s recommended that you also delete the passkey credentials from the cloud account/device you created the passkey on.