I didn’t use my own bank account

Warning icon

We only accept deposits that were made from a bank account in your own name. This means that unfortunately, we'll have to reject the deposit and return it to the depositor.

To help us get this done for you in the shortest possible time, please select FIND MY DEPOSIT below, and include the following documents:

  1. The proof of payment,
  2. and a bank statement showing the account number and account holder name of the person that made the deposit.

Once we have those, we'll be in touch. Thanks!

Note

When making a deposit, always make sure that:

  • You’ve deposited from a local bank account in your own name,
  • you made the deposit from your online bank account (we don’t accept cash deposits), 
  • and that you’ve used your correct deposit reference (starting with BX or LN), which is displayed on the screen when you make the deposit.

 

FIND MY DEPOSIT

Share this article

Did this article help?

Thank you!

We value your feedback