This is known as twin deposits. As a safety precaution, our system does not process deposits of the same amount made within a 24 hour period.
If you’ve made a twin deposit and have done the following:
-
Used your deposit reference (starting with BX or LN), which is displayed on the screen when you make the deposit
-
Made a deposit from a local bank account in your own name
-
And deposited funds from your online bank account (we don’t accept cash deposits)
Then, your first deposit will be allocated automatically and will reflect in your account in line with bank processing times. Banks can take up to 2 business days to process deposits (longer over weekends, public holidays and when you make a deposit after hours).
The second deposit will only be allocated to your wallet after a 24 hour cooling period.
However, if you’ve made a twin deposit and you've used a different reference number, or no reference number at all - select FIND MY DEPOSITS below, and help us find your deposits!
Note
When asking us to find your deposits, please send us a valid proof of payment document for each deposit.
Your proof of payment must include:
-
Account holder name
-
Date of deposit
-
The deposit amount
-
And the reference used
The following won't be accepted as proof of payment:
-
SMS/Text messages
-
Bank statements
-
Proof of payment notifications