If your Luno account is verified in one country, but you’ve moved to another - and want to start using the local currency wallet in your new country - there are steps you'll need to follow.
Note
Not all of Luno's features and coins are available in every country. If you’re moving to a new country, you may lose access to the features and coins that aren’t available in that country.
Step 1: Empty your local currency wallet
You’ll need to have zero funds in your local currency wallet. You don’t need to remove your cryptocurrencies - only the funds in your local currency wallet.
Note
You won’t be able to keep both your old local currency wallet and your new one.
Tip
Not sure how to withdraw your funds? Find out how to withdraw money from my Luno wallet.
Step 2: Send us a message
Once you have a zero balance, let us know that you’ve moved to another country by selecting Change my country below.
We’ll ask you to:
Let us know which country you’ve moved to
Upload a colour photo or scan of your valid passport
Your residence permit (if you have one)
And a self-portrait photo (a clear, colour selfie) no older than 24 hours
Tip
Be sure to check which documents are required to verify your identity in your new country.
After submitting your country change request, we'll contact you to complete re-verification. Your account isn’t fully updated until all steps are done. Please respond promptly to any document requests and note that receiving a ‘ready to transact’ email doesn’t mean your country change is complete.
Once we’ve verified your documents, you can then go ahead and deposit money into your new local currency wallet.