There are two ways to send cryptocurrencies using Luno:
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Sending to a wallet address
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Scanning a QR code
Tip
Not sure how to add crypto to your wallet? Learn how to buy cryptocurrency with Luno.
Important: Before you send
For increased security, by default, the option to send cryptocurrency is disabled. Crypto sends can’t be reversed and you won’t get your money back if you send to a scam or wrong address.
You can enable send in two ways:
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By selecting SEND anywhere in the app
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Or by navigating to Profile, then Security and enabling it from Send cryptocurrency
Note
Once you’ve authorised the option to send crypto, there’s a waiting period for it to be activated. This is an extra security measure that gives you time to undo your action and protects your money against fraudulent activity. It usually takes 24 hours to activate, but in some of our supported countries, it takes up to 30 days. The date at which your send option will be activated is displayed to you in the app, and you’ll also receive an email notification as soon as it’s activated for you.
How to send to a wallet address
Once your crypto send option is activated, you can easily send to a wallet address by following these steps:
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Sign in to your Luno account
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Select Wallets
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Select SEND
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Review the information, accept the T&Cs and select ENABLE SEND
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Choose the crypto you’d like to send
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Enter the recipient's wallet address and select NEXT
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If the Travel Rule applies in your country, you'll be asked to complete a few questions
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Enter the amount you want to send and select NEXT
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Review the amount and fee. If you're happy, select CONFIRM
Success! You’ve sent cryptocurrency.
How to send by scanning a QR Code
This is a convenient way to pay using your Luno wallet, without the need to enter the recipient's wallet address. It’s ideal when sending from a mobile device using the Luno app.
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Sign in to your Luno account
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Select Wallets from the menu
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From the menu near the top, select SEND (or select MORE and choose the Send option)
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Select the cryptocurrency you’d like to send
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Select Send and then the
QR code icon at the top right
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Scan the recipient's QR code
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Enter the amount you want to send
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Review the details and confirm the transaction
Success! You’ve sent cryptocurrency.
Keep in mind
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The recipient's wallet might take a while to show the transaction
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For security reasons, amounts exceeding 10 BTC or 20 ETH aren’t sent immediately. Learn how long it takes to send cryptocurrency
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Cryptocurrency transactions are similar to cash transactions and cannot be reversed unless the recipient agrees to give it back. This is unlike credit card payments that can be disputed and reversed
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Only send to people you trust and watch out for scams
What are the fees for sending crypto?
There’s a dynamic fee when you send cryptocurrency, which is based on the blockchain network activity at that time. We’ll display it to you before you confirm the send transaction.
Tip
Read our blog post about dynamic send fees in which we discuss the reasons behind our fee structure. You can also find more information about Luno's fees and transaction limits.