Luno processes local currency withdrawals at various times depending on your country or region. These processing times are shown in the tables below.
Withdrawal delays
After we’ve processed your withdrawal, the time it takes to reach your bank account depends on our banking partners or payment providers.
These third parties may experience delays for various reasons, including weekends or public holidays, scheduled maintenance, or intermittent connectivity issues. Unfortunately, these delays are outside of our control.
Check the Luno status page for any specific known issues causing delays.
Before you withdraw
When requesting a local currency withdrawal from Luno, please make sure that:
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Your bank account details are up-to-date and correct.
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The bank account you’re requesting a withdrawal to is your own personal bank account.
Your withdrawal will fail or bounce back to our bank account if these details are incorrect.
Tip
Find out more about adding or removing a bank account.
How to check the status of your withdrawal
You can confirm whether your money is still with Luno or whether it’s already on its way to your bank account.
To do that, go to Portfolio and open your local currency wallet to check if there are any pending transactions.
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This means that Luno hasn’t processed your withdrawal.
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In this case, your withdrawal should be processed during the next withdrawal processing time, as indicated in the tables below.
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This means that Luno has already processed your withdrawal.
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We’ve completed the payment instruction and it’s now up to the banks or payment providers to complete that transaction.
Withdrawal processing times at Luno
In Australia, withdrawals are processed automatically.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
08:00 to 19:00, Mondays to Fridays |
Up to 24 hours after your withdrawal is processed |
Note
Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.
In Europe, withdrawals are processed automatically.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
06:30 to 14:30, Mondays to Fridays |
Up to 24 hours after your withdrawal is processed |
Note
Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.
In Indonesia, withdrawals are processed automatically.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
24 hours a day, 7 days a week |
Up to 24 hours after your withdrawal is processed |
*24/7 processing
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24/7 processing is available for withdrawals to BCA, CIMB, BNI, BRI, Mandiri and Danamon.
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For withdrawals to Bank Permata, 24/7 processing is available for requests equal to and less than 25 million IDR.
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For withdrawals to other banks, 24/7 processing is available for requests equal to and less than 50 million IDR.
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All other requests will be processed around the clock throughout the week from 9:00 on Monday until 13:00 on Friday (excluding weekends) and will take 1 to 2 business days to reflect in your bank account. Expect some delay if you request for a withdrawal on a public holiday.
Note
Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.
In Kenya, you can transfer funds from your KES wallet directly to your M-PESA account using M-PESA withdrawal vouchers.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
24 hours a day, 7 days a week (even on bank holidays) |
Within 24 hours |
In Malaysia, withdrawals are processed manually, Mondays to Fridays, except for public holidays.
Keep in mind
You’ll need to request a withdrawal before the withdrawal processing cut-off time in order for it to be processed at the release time. Please allow for normal GIRO bank transfer times before expecting the money in your bank account.
|
Luno’s withdrawal processing cut-off time |
When can I expect my funds in my bank account |
|
10:00 |
By 17:00 on the same day |
|
12:00 |
By 20:20 on the same day |
|
15:45 |
By 23:00 on the same day |
|
If after 15:45 |
By 17:00 on the next business day |
Example:
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If Aaron withdraws his MYR from Luno at 09:30 on Monday, he can expect to receive the money in his bank account by 17:00 on the same day.
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If Aaron withdraws his MYR from Luno at 09:30 on Saturday or Sunday, he can expect to receive the money in his bank account by 17:00 on the following Monday.
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If Aaron withdraws his MYR from Luno at 09:30 on a public holiday, he can expect to receive the money in his bank account by 17:00 on the next business day.
The role of a trustee and GIRO transfer
In line with the regulations of the Securities Commission Malaysia, the trustee plays a vital role in ensuring that our customers’ funds are kept safe and secure while using our platform. All withdrawal requests require final approval by the trustee before your withdrawals are processed via GIRO transfer (not Instant Transfer).
Therefore, remember that once your withdrawal is processed at the release time, it will not be instant, and will take some time for the payment to reflect in your bank account - depending on GIRO and interbank processing times. You should expect to receive your withdrawal on the same day if you’ve made the withdrawal request before 3.45 PM on that same day.
Note
If you’ve not received your withdrawal for more than two business days after it was processed, reach out to our support team with your bank statement or a screenshot of your bank transaction for assistance.
In Nigeria, withdrawals are processed automatically.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
24 hours a day, 7 days a week |
Up to 48 hours after your withdrawal is processed |
Withdrawal taking longer than expected?
When our voucher payments provider in Nigeria experiences processing delays, it can sometimes take up to a week or longer to receive your withdrawal. This is unfortunately outside of our control, but please rest assured you'll receive your funds as soon as the issue is resolved. We apologise for the inconvenience and appreciate your patience.
In South Africa, withdrawals are processed automatically.
To Standard Bank accounts:
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
08:00 to 17:45, Mondays to Saturdays |
Up to 24 hours after your withdrawal is processed |
To other banks:
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
08:00 to 15:45, Mondays to Fridays 08:00 to 09:45, Saturdays |
Up to 48 hours after your withdrawal is processed |
Note
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The schedule above applies to normal withdrawals, not express withdrawals. Find the express withdrawals schedule here.
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Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.
In Uganda, withdrawals are processed manually, Mondays to Fridays, except for weekends and public holidays.
Stanic to Stanic accounts:
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
08:00 12:00 15:00 |
On the same day |
To other banks:
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
08:00 12:00 15:00 |
Up to 48 hours after your withdrawal is processed |
Keep in mind
You’ll need to request a withdrawal before the cut-off time in order for it to be processed at the release time.
Note
Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.
In the United Kingdom, withdrawals are processed automatically.
|
Withdrawal processing times |
When can I expect my funds in my bank account |
|
24 hours a day, Mondays to Saturday |
Up to 24 hours after your withdrawal is processed |
Note
Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is unfortunately outside of our control.