Important security warning
Luno will never contact you by email, phone call or message, and ask you to remove a trusted device, passkey or disable two-factor authentication (2FA).
Impersonators often request customers to enable sends - this is a common scam tactic and should be treated as a serious warning sign. We recommend disabling the ability to send cryptocurrency when not in use. Luno will never ask you to enable it for account safety.
You should be highly suspicious of any communications claiming to be from Luno asking you to remove security features, especially if you have not contacted Luno support first.
The only time Luno may guide you through removing a trusted device, passkey or 2FA is after you have contacted Luno yourself to resolve an account access issue.
If you are unsure, stop and contact Luno directly through our official app or website.
A trusted device is a security feature that sends notifications straight to your Luno app, helping protect your account from fraud.
If you no longer want a smartphone to be linked as a trusted device for your Luno account (for example, if you’ve changed or lost your phone), you can easily remove it yourself. Once removed, that device will no longer receive security push notifications.
Note for customers with Two-Factor Authentication (2FA) enabled
If you have Two-Factor Authentication (2FA) enabled, you may not be able to remove trusted devices using these steps. Please temporarily disable 2FA first, then try again. Re-enable 2FA afterwards to keep your account secure.
How to remove a trusted device
- Log in to your Luno account
- In the top left-hand corner, select your initials to access your profile
- Select Security
- Go to Devices
- Choose the trusted device you want to remove and select REMOVE
Success! Your trusted device will be removed.
If you've lost your trusted device and can't sign in
One-time PINs (OTPs) are sent via push notification to your trusted device when you sign in to Luno. You can remove your old trusted device even if you no longer have it with you.
How to remove your trusted device:
- Go to the Luno sign-in page, enter your email address and select NEXT
- Enter your password and select NEXT
- When prompted for the code sent to your trusted device, select NOT RECEIVING PUSH
- From the menu, choose Change to email
- Select CONTINUE, then confirm your email address and phone number by entering the unique codes sent to them
- You’ll see confirmation that you’re now using email
Your old trusted device is now removed, and you’ll receive your next sign-in OTP via email.
Tip
Having other issues? We’ve put together a guide to help you troubleshoot trusted devices.