The option to sign in using Facebook is no longer available on Luno. If you used to log in with Facebook, you may need to go through account recovery to regain access to your account.
There are a few different options you can try depending on your scenario.
Option 1: Use your email and password
This will only work if you remember setting a password for Luno some time after signing up. If you never did that, skip to Option 2.
If you remember your Luno password, you can use that password and the email address associated with your Luno account to sign in.
Option 2: If you don’t have a password for Luno
This is the most likely scenario if you signed up using Facebook, as you wouldn’t have had to set any password when creating your Luno account via Facebook. For this to work, you’ll need to know the email address that was associated with your Facebook account when you signed up. Skip to Option 3 if you don’t know that email address.
Go through these steps to set up your password:
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On the sign-in screen, select HAVING TROUBLE
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Select Forgot my password
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Then Continue and follow the prompts from there
When asked for your email, use the email address associated with your Facebook account when you signed up.
Option 3: If you don’t know what email to use
You can look up the email address associated with your Facebook account by following the steps below. This only works if you haven’t changed emails in your Luno settings since connecting your Facebook account.
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Go to Facebook and open up your Profile
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Look for your About section
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On computer, there’s an ‘About’ tab on your Profile page
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On mobile, select ‘See Your About Info’ or ‘See more about yourself’
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Scroll down or select your contact info section
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There, you’ll see the email address associated with your Facebook account
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If you haven’t changed your email since signing up to Luno and still have access to it, you can use this email and go through Option 2 above to set your password
Tip
If you didn’t sign up with Facebook and only connected your Facebook account later to sign in, try the suggestions at this link to find the email address you signed up with.
Still stuck?
Use the button below to contact our support team.
Make sure to specify that you used to sign in with Facebook, and let us know what you’ve already tried to solve your problem so we don’t ask you to repeat something you’ve already tried.