To close your Luno account, please submit your request directly through the Luno app or complete the request form below. We will begin the account closure process immediately upon receiving your notification.
Note
Do any of these apply to you? There might be a better solution available:
Before you continue...
To help us successfully close your account, please ensure you:
Cancel all future payments
Any debit orders, scheduled bank transfers, or repeat buys should be cancelled immediately. Make sure you also inform others that they should not send crypto to your Luno wallets.
Withdraw wallet balances higher than $10
You must empty your Luno account. You can either send the funds to a bank account that’s registered and verified in your name or send it to any external cryptocurrency platform you use.
If the remaining balance is less than $10, Luno will claim the balance as our processing fee.
Do not use your account for 30 days
Once you’ve completed the above, avoid making any transactions for at least 30 days. This is required by our Terms of use to ensure you are protected from loss.
Important note on fees:
Normal withdrawal, liquidation, or send fees will apply to all transactions.
How to withdraw your funds from your Luno wallet
Tip
Different countries support different product offerings, so you can ignore any option below that you don’t have.
How to unstake your crypto
If you have any crypto staked, you’ll you’ll see a positive Stake balance on your Portfolio screen.
Here's how you clear it:
- Expand the Stake balance section to see your staking wallet(s)
- Open the wallet you want to unstake from
- Select UNSTAKE
- Select MAX in the Amount field, then press NEXT
- On the next screen, select UNSTAKE NOW
That’s it. You’ll see a confirmation screen indicating how long it could take for your crypto to unstake.
After your crypto has been unstaked, it will arrive in your normal crypto wallet. For example, if you unstake Ethereum, you’ll find it in your ETH wallet.
Note
It could take a number of days before your unstaked crypto is available in your normal crypto wallet. The waiting period is determined by that cryptocurrency’s blockchain, not by Luno.
How to sell your bundle
If you’ve bought a bundle, such as the Luno Large Cap, you’ll see a balance under the Bundles section of your Portfolio screen.
Here's how you clear it:
- Expand the Bundles section
- Select Luno Large Cap to open up the performance screen
- Choose SELL from the quick action bar
- Select MAX to sell the full amount in your bundle, then NEXT
- On the next screen, press CONFIRM
The funds from selling your bundle will arrive near-instantly in your local currency wallet.
Tip
During rebalancing events, which take place four times a year and last 1½ hours, you won’t be able to transact with your bundle. In the unlikely event that you’re trying to sell your bundle during one of these brief periods, you may need to wait and try again a bit later.
How to sell or send crypto
If you have a positive balance in any of your crypto wallets, you’ll see this reflected under Total crypto. Expand this section to see which wallets have crypto in them.
You’ll need to either sell your crypto for local currency or send your crypto out to an external wallet address.
Note
Under certain circumstances, Luno may restrict crypto sends or local currency withdrawals. In this case, use whichever method is available to you. For example, if sends are restricted, you’ll need to sell crypto and withdraw local currency to your bank instead.
How to sell your crypto:
- Open the crypto wallet you want to sell from
- Select SELL
- Choose to sell it for local currency
- Select MAX as the amount you’re selling, then press NEXT
- On the next screen, select CONFIRM
Repeat this for all crypto wallets that have a positive balance.
How to send your crypto
- Make your you’ve enabled crypto sends by going to Profile > Security > Scroll down to Send cryptocurrency
- After sends are enabled, go to Portfolio
- Open the crypto wallet you want to send from
- Select SEND from the quick action bar (this might be located under the MORE option)
- Paste in the wallet address you want to send to
- If the Travel Rule applies in your country, you'll be asked to complete a few questions
- Enter the amount you want to send and select NEXT
- Select CONFIRM
Tip
If you need to send a large amount of crypto to another wallet, it’s best practice to make a test send first. Send a smaller amount to ensure the transaction is received successfully. Crypto sends are irreversible and generally can’t be recovered if something goes wrong.
How to withdraw local currency
You can clear your local currency wallet balance by making a withdrawal to a verified bank account in your name.
How to withdraw:
- On your Portfolio screen, open your local currency wallet
- Select WITHDRAW from the quick action bar
- Choose your bank account or add new bank details
- Select MAX when inputting the amount you want to withdraw
- Review the transaction and press CONFIRM
If successful, you’ll see a screen confirming we’re processing your withdrawal, along with an estimated time when you can expect the money in your bank account.
Once all of that’s been done, you can request to close your account.
Our Customer Success team will contact you as soon as possible to confirm the closure of your account.
As a final step, please share your reason for closing the account when submitting your request. This type of valuable feedback is essential for us to understand how we can improve our services.