If you’d like to close your Luno account, we’re really sorry to see you go but we’re here to help.
Send us a message to close your account
If you have a zero balance in your local currency wallet and your cryptocurrency wallets, we can close your account for you.
Tip
Not sure how to withdraw funds? No problem. Find out how to withdraw money from your Luno wallet.
You can ask us to close your account, and we’ll get right on that for you. We’ll be in touch to let you know as soon as it's closed.
Also, if you could tell us the reasons why you'd like to close your account, it will be much appreciated by the team. Feedback such as this often helps us improve our service.