I need to update my email or phone number

You can update your contact details very easily on your profile settings.

There, you can:

  • Add an email address that you can use to sign in to Luno,
  • or change the mobile number linked to your profile.

Tip

Learn how to update your mobile number and your email address.

Having trouble updating your mobile number?

If you’re not able to update your mobile number, we’ll need to help you out. Select CHANGE MY MOBILE NUMBER below, where we’ll ask you for the following:

  • The mobile number currently associated with your account

  • The mobile number that you’d like to change to

  • The reason why you’re not able to update the number yourself

  • To upload a selfie with ID and note

Note

For the selfie with ID and note, attach a clear, high-resolution photo of yourself holding both of the following in the same photo:

  • Your identity document

  • A handwritten note with today’s date and stating ‘For Luno Use Only’

Keep in mind

  • Your face must be clearly visible

  • The information on your identity document and handwritten note must be legible

  • You must be holding your identity document and the handwritten note in the same photo

For an example of what your selfie with ID should look like, here's how to take a good selfie with ID and note.

 

CHANGE MY MOBILE NUMBER

 

CHANGE MY EMAIL ADDRESS

 

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