If you have the Luno app installed on your mobile device, you can receive push notifications, as long as they’re enabled.
Important security warning
Luno will never contact you by email, phone call or message, and ask you to remove a trusted device, passkey or disable two-factor authentication (2FA).
Impersonators often request customers to enable sends - this is a common scam tactic and should be treated as a serious warning sign. We recommend disabling the ability to send cryptocurrency when not in use. Luno will never ask you to enable it for account safety.
You should be highly suspicious of any communications claiming to be from Luno asking you to remove security features, especially if you have not contacted Luno support first.
The only time Luno may guide you through removing a trusted device, passkey or 2FA is after you have contacted Luno yourself to resolve an account access issue.
If you are unsure, stop and contact Luno directly through our official app or website.
Push notifications greatly improve the security of your Luno account. When enabled, you'll receive a push notification in one of the following instances:
To inform you of recent activity on your Luno account, like a new sign in
Containing a 6-digit OTP required when signing in - if you have a trusted device and don’t have two-factor authentication (2FA) enabled
Asking you to authorise specific actions on your Luno account, if you have a trusted device
Tip
Not sure how to set up 2FA? Here's how to set up two-factor authentication and make your mobile phone a trusted device to secure your Luno account.
How do I enable push notifications?
You can enable push notifications very easily from your phone settings.
Here's how
Android devices
Open your phone’s Settings app
Select Apps & notifications, and then Notifications
Under Recently sent, find apps that recently sent you notifications. To find more apps, select See all
Select Advanced, and turn on notifications for the Luno app
Tip
If you don’t see Recently sent, you’re most likely using an older Android version. Instead, select App notifications and then the Luno app to enable notifications.
Apple devices
From your phone’s home screen, select the Settings app
When open, select Notifications
Scroll down, look for the Luno app, and select it
At the top of the screen, toggle Allow notifications to the ON
Choose your options for how you want to receive push notifications
Choose the alert style you want to receive when your device is unlocked