As an added security measure, you need to authorise actions on your Luno account that are considered high risk.
These actions include:
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Enabling the option to send cryptocurrency from your Luno wallet
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The first cryptocurrency send from a new device
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Creating an API key
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Trusting a device to receive authorisations via push notification
How it works
When performing one of the above actions, we’ll send you an authorisation request via email or push notification (if you have a trusted device). Following the link will take you to an authorisation screen with a summary of the action you’re about to authorise.
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If the details of the action are correct, select Authorise to complete the action
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If the details of the action are incorrect or you did not initiate this action, select Deny to cancel it
Tip
If you don’t recognise this activity on your account, lock your account and report it immediately.
Frequently asked questions
When performing an action on your account, you’ll be shown a screen asking you to check your email or push notification to authorise the action.
You’ll either receive it by email or push notification.
If you have the Luno app installed on your device and you’ve made it a trusted device, you’ll get authorisation requests via push notification. In all other cases, you will receive authorisation requests via email.
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Sign in to your account
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Make the device trusted
If you don’t receive the authorisation request, your next actions will depend on the current screen.
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Check your email
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Check your push notifications
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Profile
From the profile screen, you’ll see an Authorisation required notification where you can cancel the action
Tip
For greater reliability, install the mobile app and make it a trusted device to authorise transactions via push notification instead of email.
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Web browser
When you sign in to Luno from a new web browser, the web browser is considered to be a new device. You’ll be required to authorise the first send transaction initiated from that new browser
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Mobile app
When you sign in to Luno from the Luno mobile app, the mobile app is considered to be a new device. You’ll be required to authorise the first send transaction initiated from that mobile app
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Mobile sign-in
Every time you sign out of the mobile app and then sign back in, the mobile app is considered to be a new device even if you use the same mobile phone
No. As this is a security feature, it cannot be disabled.